How do I cancel a subscription?

Updated

The short answer

Open Settings › Manage subscriptions, find the creator and tap Cancel. You keep access until the end of the period you’ve paid for, and you won’t be charged again.

On this page
  1. Cancel it
  2. After you cancel
  3. Can’t sign in?

Cancel it

  1. 01Open Settings and choose Manage subscriptions. On a creator’s profile, you can also tap Manage.
  2. 02Find the creator under Active.
  3. 03Tap Cancel.
  4. 04Confirm with Cancel subscription.

After you cancel

  • You keep access until the end of your current billing period. The subscription shows “Cancelled · Access until” with the date.
  • You won’t be charged again for that subscription.
  • Cancelling doesn’t refund the current period. See How do I get a refund?
  • Cancelling during a free trial means you’re never charged. You keep access until the trial ends.

Want to come back later? Subscribe again from the creator’s profile.

Can’t sign in?

You can also ask our billing partner, CCBill, to cancel and stop future charges: call 1.888.596.9279 or email [email protected].

Still stuck?

Write to us and a real person will reply, usually within 24 to 48 hours.