How do I get a refund?

1. 01Contact CCBill: call 1.888.596.9279 or email [email protected].
2. 02Give your Fanulu username and the email address on your account.
3. 03Describe the charge, including its date and amount.
4. 04Add any screenshots or transaction IDs that help.

Each request is looked at on its own. The cases our refund policy names are:

• A charge you didn’t authorize.
• A technical problem on Fanulu that stopped you reaching what you paid for and couldn’t be fixed.
• Being charged twice for the same purchase or subscription period.

Tips, pay-per-view posts you’ve unlocked and viewed, and subscription periods you’ve already used are generally not refundable. Cancelling a subscription stops future charges but doesn’t refund the current period.

The money goes back to the card you paid with. It can take 5–10 business days to show on your statement, depending on your bank, and you’ll get an email once it’s processed.

Please contact CCBill before filing a chargeback with your bank. A chargeback filed without contacting us first may lead to your account being suspended while we look into it.