My account was hacked

Updated

The short answer

Reset your password right away, which signs out everyone logged in to your account. Then turn on two-factor authentication so a password alone isn’t enough to get in.

On this page
  1. Signs someone else got in
  2. Secure your account
  3. Can’t get back in?

Signs someone else got in

  • You got a login code email you didn’t ask for. That means someone entered your password.
  • You got an email saying your account is scheduled for deletion, and you didn’t ask for it.
  • You see posts, messages or profile changes you didn’t make.

Secure your account

  1. 01Reset your password: on the login screen, choose Forgot password? and follow the email. A new password signs you out on every other device. See How do I reset my password?
  2. 02Turn on two-factor authentication in Settings, under Security. See Turn on two-factor authentication.
  3. 03Check your profile in Settings and fix anything that was changed. If Delete account shows a date you didn’t choose, choose Cancel deletion.
  4. 04If you’re a creator, open Payout settings in Studio and make sure the payout details are still yours.

Log in with Google or X? Secure that account first. Then open Settings and, under Security, choose Log out next to Log out everywhere. This signs out every device, including the one you’re using.

Can’t get back in?

Password reset links only go to the email address on your account. If someone has taken over that email account, recover it with your email provider first, then reset your Fanulu password.

Still locked out? Write to support from the email address on your account.

Still stuck?

Write to us and a real person will reply, usually within 24 to 48 hours.